Product Quality, Service Quality and Tupperware Brand Preference for Repurchase Interests

Authors

  • Ahmatang Ahmatang Universitas Borneo Tarakan
  • Widya Surya Nigrum Widya Universitas Borneo Tarakan
  • Dodi Apriadi Dodi Apriadi Universitas Borneo Tarakan
  • Suryaningsih Suryaningsih Universitas Borneo Tarakan

DOI:

https://doi.org/10.54099/ijmba.v2i1.510

Keywords:

Product Quality, Service Quality, Brand Preference, , Repurchase Intention

Abstract

This study aims to determine the effect of product quality, service quality, brand preference on the intention to repurchase Tupperware products in Tarakan City. A quantitative approach to the survey method was carried out in this study. The sampling method used was non-probability using a purposive sampling technique with the criteria being women using Tupperware products who had shopped for Tupperware products more than once. The sample in this study amounted to 180 respondents. In analyzing the data, using the analytical method consisting of Validity Test, Reliability Test, Classic Assumption Test, with processing using SPSS version 22. The results of this study indicate that product quality, service quality, brand preference have an effect on the intention to repurchase Tupperware products in Tarakan City

References

Ardhanari, M. (2008). Customer Satisfaction Pengaruhnya terhadap Brand Preference dan Repurchase Intention Private Brand. Jurnal Riset Ekonomi Dan Bisnis, 8(2).

Diponugroho, A. (2015). Analisis Pengaruh Kualitas Produk dan Kemampuan Inovasi Terhadap Minat beli Ulang Dengan Daya Tarik Variabel Intervening Produk Sebagai. Jakarta.

Efdison, Z. (2021). Internal Marketing Analysis and Service Quality on Student Satisfaction as Consumers. ADPEBI International Journal of Business and Social Science, 1(1), Article 1. https://doi.org/10.54099/aijbs.v1i1.29

Febrina, W., & Fitriana, W. (2022). Exponential Weight Moving Average (EWMA) Control Chart for Quality Control of Crude Palm Oil Product. International Journal of Management and Business Applied, 1(1), Article 1. https://doi.org/10.54099/ijmba.v1i1.93

Ferdinand, A. (2014). Metode Penelitian Manajemen. Semarang: Universitas Diponegoro.

Fongana, A. (2009). Pengaruh Brand Prefence Terhadap Repeat Purchase. Surabaya: Universitas Petra.

Freddy, R. (2006). Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan. Jakarta: PT Gramedia Pustaka Utama.

Hair, Joseph F., Black, W. C., Babin, B.J., dan Anderson, Rolph E. 2014. Multivariate Data Analysis: A Global Perspective Sixth Edition. New Jerey: Pearson Prentice

Hall.Halim, C., Dharmayanti, D., & Brahmana, M.. (2014). Pengaruh Brand Indentity Terhadap Timbulnya Brand Preference dan Repurchase Intention pada merek Toyota. Jurnal Manajemen Petra, 2(1), 1–11.

Harwina, Y. (2021). The Effect of Service Quality on Consumer Satisfaction: A Case Study of the Hospitality Industry in Pekanbaru Indonesia. ADPEBI International Journal of Business and Social Science, 1(1), Article 1. https://doi.org/10.54099/aijbs.v1i1.36

Hicks. (2005). Delighted Consumers Buy Again, Journal of Consumer Satisfacton, Disastifaction and Complaining Behaviour. 18, 94–104.

Iskamto, D. (2020). Role of Products in Determining Decisions of Purchasing. Jurnal Inovasi Bisnis, 8(2), 200–2007. https://doi.org/10.35314/inovbiz.v8i2.1424

Iskamto, D. (2021). Investigation of Purchase Decisions Based on Product Features offered. ADPEBI International Journal of Business and Social Science, 1(1), Article 1. https://doi.org/10.54099/aijbs.v1i1.1

Iskamto, D., & Karim, K. (2021). What Are The Factors That Encourage People To Keep Buying Newspapers In The Digital Age? Proceedings of the Second Asia Pacific International Conference on Industrial Engineering and Operations Management Surakarta, 9.

Karim, K. (2021). Does Price Affect Consumer Decisions In Buying Products? (Food Industry case study). International Journal of Islamic Business and Management Review, 1(1), Article 1. https://doi.org/10.54099/ijibmr.v1i1.43

Keegan, W. J. (2008). Global marketing. London: Pearson Education.

Khairawati, S., Marianti, D. J., & Wijiharta. (2022). Innovation, Alliances and Management of Halal Products as Strategies to Increase MSME Competitiveness in the Era of the Covid-19 Pandemic. Asean International Journal of Business, 1(2), Article 2. https://doi.org/10.54099/aijb.v1i2.169

Kotler, P., & Amstrong. (2013). Prinsip-prinsip Pemasaran. Erlangga.

Kotler, P., & Amstrong. (2013). Prinsip-prinsip Pemasaran. Jakarta: Erlangga.

Kurniawan, I., Santoso, S. B., & Dwiyanto, B. M. (2007). Analisis Faktor-Faktor Yang Mempengaruhi Minat Beli Ulang Produk Serta Dampaknya Terhadap Loyalitas Pelanggan (Studi Kasus Pada Produk Sakatonik Liver Di Kota Semarang). Jurnal Studi Manajemen & Organisasi, 4(2), 20–29.

Mardikawati W dan F. N. (2013). Pengaruh Nilai Pelanggan dan Kualitas Layanan Terhadap Loyalitas Pelanggan, Melalui Kepuasan Pelanggan Pada Pelanggan Bus Efisiensi. Administrasi Bisnis, 2(1), 64–75.

Mowen, J., & Minor, M. (2002). Perilaku Konsumen. Jakarta: Erlangga.

Peter, J. P. & O. J. (2002). Strategi Konsumen Dan Strategi Pemasaran. Jakarta: Erlangga.

Rizan, M., & Andika, F. (2011). Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Minat Beli Ulang (Survei Pelanggan Suzuki, Dealer Fatmawati, Jakarta Selatan). Jurnal Riset Manajemen Sains Indonesia (JRMSI), 2(1).

Schiffman, L., & Leslie Lazar Kanuk. (2000). Perilaku Konsumen. Jakarta: PT. Indeks.

Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta, CV.

Sundalangi, M. (2014). “Pengaruh Kualitas Produk, Daya Tarik Iklan, dan Potongan Harga Terhadap Minat Beli Konsumen pada Pizza Hut Manado.” Emba, 2(1).

Tjiptono, F. (2011). Manajemen Pemasaran dan Analisa Perilaku Konsumen. Yogyakarta: Andi.

Downloads

Published

2023-03-15

How to Cite

Ahmatang, A., Widya , W. S. N., Dodi Apriadi, D. A., & Suryaningsih, S. (2023). Product Quality, Service Quality and Tupperware Brand Preference for Repurchase Interests. International Journal of Management and Business Applied, 2(1), 1–11. https://doi.org/10.54099/ijmba.v2i1.510

Issue

Section

Articles