HERMAN, H. Impact of Service Quality on Customer Satisfaction: A Case Study in Educational Institutions . ADPEBI International Journal of Business and Social Science, [S. l.], v. 2, n. 1, p. 39–45, 2022. DOI: 10.54099/aijbs.v2i1.104. Disponível em: https://www.journal.adpebi.com/index.php/IJBS/article/view/104. Acesso em: 8 jul. 2025.