HERMAN, H. Service Quality and Its Impact on Consumer Satisfaction. Adpebi International Journal of Multidisciplinary Sciences, [S. l.], v. 2, n. 2, p. 218–226, 2023. DOI: 10.54099/aijms.v2i2.660. Disponível em: https://www.journal.adpebi.com/index.php/AIJMS/article/view/660. Acesso em: 6 jul. 2025.